So last week, the unthinkable happened... I plugged in my beloved ghd and instead of hearing it's trademark "beep-beep-beep" signalling life and good hair in my near future... I heard what can only be described as "electrical static". And that was it. The light didn't go on. My boss wouldn't give me a sickie. Apparently "having a bad hair life" is not a valid excuse for disability pension. Lame.
Anyway, I got hold of ghd to see what my repair options were. I have never been more pleasantly surprised in my life. ghd Head Office SA sent a courier to my office to collect my ghd and sent it for assessment with their magical fixer team. Another 24 hours I received an sms informing me that my ghd has been assessed and a replacement will be dispatched to me within the next 48 working hours.
Well played ghd, well played.
And this is why I am passionately brand loyal.
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